Refund Policy

We offer a 7-day refund window on every Astroniq Plus payment, no questions asked. This applies to:

• Your first Astroniq Plus charge - monthly or yearly.
• Recurring renewals (monthly or yearly) - measured from the date the renewal charge appears on your statement.

After the 7-day window, we generally do not issue refunds for the remainder of the current billing period. You may still cancel at any time to prevent future renewals - your access remains active until the end of the period you've already paid for.

The fastest path:

1. Email astroniq.app@gmail.com from the email address on your account.
2. Include either the payment transaction ID (from your receipt email) or the date of the charge you'd like refunded.
3. We'll acknowledge within 1 business day and process the refund within 5–7 business days. Funds typically appear back on your card or UPI within 7–10 business days depending on your bank.

You don't need to provide a reason for a refund inside the 7-day window. We're not going to argue with you.

If you experienced a sustained outage, were charged twice for the same plan, or were billed despite cancelling, please email astroniq.app@gmail.com and we'll refund the affected amount regardless of how long ago the charge occurred. We may ask for the transaction ID to investigate.

Refunds are issued back to the original payment method:

• Razorpay (India): Refund credits to the original UPI VPA, card, net-banking account, or wallet. Processing time depends on your bank; typically 5–7 business days.
• Stripe (international): Refund credits to the original card. Typically 5–10 business days, depending on your card issuer.

We do not issue refunds as account credit unless you specifically request it.

Cancellation and refund are different actions:

• Cancellation stops future renewals. Your current period stays active until its end date. Self-serve from the Me tab.
• Refund reverses a specific charge. Issued via the email request flow above.

If you cancel within the 7-day refund window AND want your money back for that period, request a refund separately - cancellation alone doesn't trigger one.

We may decline a refund request in cases where:

• The refund window has passed (greater than 7 days from charge), and the request isn't related to a technical issue we caused.
• The account shows abuse patterns (e.g. repeated subscribe-and-refund cycles).
• The payment is older than 12 months - at that point, payment-processor reversal capabilities are typically expired.

We'll explain the reason clearly if we decline. You always retain your rights under the Consumer Protection Act 2019 (India) or equivalent legislation in your jurisdiction.

If you dispute a charge with your bank (a chargeback) without first contacting us, your Astroniq account will be suspended until the dispute is resolved. We'd much rather resolve issues directly - please email astroniq.app@gmail.com first.

One-time purchases (e.g. multi-year deep-dive PDF reports - when launched) are refundable within 7 days of purchase OR before the deliverable has been generated, whichever comes first. Once a PDF report has been generated and emailed to you, the purchase is non-refundable except in the case of technical defect.

For refund requests: astroniq.app@gmail.com.
For general billing questions: /contact.

Entity: Astroniq